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The world is becoming ever more connected, and telecommunications runs the show. However, exponential increases in data traffic do not necessarily equate to the same trajectory for revenue. Competition is fierce with market entrants from different industries (Google), expensive infrastructure, and the consumer’s reliance on mobile devices for a myriad of life’s tasks requires a renewed commitment to ensuring network performance.

These challenges drive two primary areas of data investment for telco providers: analytics to improve operational efficiency and anticipate performance breakdowns, and customer insight and communications to engender loyalty and secure future revenue.

The world's largest telecommunications companies use BIRT to successfully balance operational goals and deliver world-class online and mobile customer communications management to clients. The BIRT iHub platform enables them to transform large amounts of enterprise data into actionable insight that improves profitability.

  • Provide predictive analytic capabilities to discover customer trends and anomalies, analyze market segments, determine next best offer and predict and reduce attrition
  • Increase customer satisfaction, drive recruitment and retention by giving customers direct access to account and service status data
  • Personalize account statements with tailored offers based on customer intelligence

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Shaw Communications

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NTT Communications

France Telecom

France Telecom Orange

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Case Study

Mobile Telecom Harnesses Big Data with Combined Actuate and Hadoop Solution
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Case Study

SaskTel & Actuate for Performance Analytics
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Case Study

From Open Source to BIRT iHub, Telco Improves Data Visualization and Gains New Insight into Its Network Operations
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Case Study

ePresentment and ECM Migration solutions allow telecommunications giant to offer online access to telephone bills
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Case Study

Document Storage Reduction helps Saudi Arabia Telecommunications Company solve its online billing delays with more efficient loading and quicker customer retrieval
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Solutions Brochure

Building Customer Loyalty for Telcos: How to forecast churn and increase customer value and loyalty
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