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Reduce Risks, Anticipate the Unexpected, and Increase Conversions

eCommerce and Retail Solutions

Competitive edge is made and lost in retail on customer intimacy, and operational efficiency. To master each requires integrating financial, transactional, inventory and customer data for a 360 degree view of the customer and of performance, by channel, campaign, store, supplier or sales associate.

With OpenText™ Analytics, retailers and etailers can build interactive web applications that distribute real-time data access from multiple systems such as inventory control, marketing programs, merchandizing and financial applications across departments, divisions and geographies.

Our analytics technology helps you answer the “how” and the “why” behind your business information. Get fast answers to any question on typologies, market shares, cross and up selling, loyalty and retention, stores operations (basket analysis, consumption patterns, seasonality, etc.), among other issues.

The OpenText™ Actuate Information Hub (iHub) arms your sales teams, operations managers, and executives with the intelligence to:

  • Segment and analyze each customer’s behavior
  • Summarize consumer buying trends and behavior via personalized dashboards
  • Detect cross and up selling opportunities
  • Monitor sales activity, control inventory and assess store operations
  • Review team productivity, pipeline, inventory, and sell rates
  • View critical metrics by geography on a tablet, phone or any device
  • Manage campaigns and promotions across channels
Personalized Dashboards

"This product meets a need that we see evolving. We already have good BI, but we want to be able to intuitively drive analysis of client behavior and product performance. The insights BIRT Analytics can give us into who is likely to do what, when and where, will enable a massive improvement in both our product development and the quality of advice we can give our clients. It will also increase the effectiveness of our decision making."

Steve Hemsworth, Managing Director, (eCommerce / Travel & Hospitality) Utilities

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Big Data Analytics Solutions

Solutions Brochure

Big Data Analytics for Retail
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Solutions Brochure

Big Data Analytics for eCommerce
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White Paper

Customer Analytics - Turn Big Data into Big Value
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Case Study

Retail Bookstore Chain Depends on BIRT for Sales Analysis: Visualization, customization and server platform drive user satisfaction, application adoption
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